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RETURNS POLICY
We hope you love your halo treat but we understand that sometimes you may need to return something.
Please read the following in its entirety and carefully before proceeding.
We are more than happy to offer you store credit & help from our qualified personal stylist choosing something else.
A personal service to ensure you have an item or outfit that fits, flatters & suits you perfectly.
We operate a STRICT 14-day return policy (including bank holidays and weekends). Goods must be back with us by the 14th day. The returns period starts from the day your item is DELIVERED. If you miss the delivery it still starts from the day of attempted delivery. If you return or exchange items out of this time period, the items will be refused and sent back to the customer – you will be responsible for the postage charge for this. If you do not pay the charge when requested your goods will be given to charity or destroyed.
Any refund you receive will not include your original postage or your return postage. Both will be deducted.
NON RETURNABLE ITEMS FOR A REFUND/EXCHANGE:
– All SALE ITEMS & GOODY BAGS
– ALL JEWELLERY & ACCESSORIES. INCLUDING EARRINGS, NECKLACES, BRACELETS, HAIRBANDS, HATS, HAIRCLIPS, BAGS, HANDBAGS, CLUTCHES, BELTS, LINGERIE, NIGHTWEAR, SWIMWEAR
Occasionally we may offer Free Postage deals. Please be aware that if you return any part of your order in which you used a code for free postage, the cost of the outgoing postage will be deducted from your Halo credit/refund.
We are unable to offer store credit or a refund for any any lost, missing, or damaged parcels.
You MUST use our fully tracked, traceable and insured service to return items to us. WE DO NOT ACCEPT RETURNS ANY OTHER WAY.
If you’d like to return an item you need to email us as soon as possible at halohelp95@gmail.com to arrange your return. We will send you a link to print your label. YOU DO NOT NEED A PRINTER, the post office can print the label for you. The £4.50 cost of first class recorded delivery, fully trackable, traceable and insured return will be deducted from your exchange/credit/refund along with any merchant fees as they do not refund them.
If you have any queries regarding your return please email halohelp95@gmail.com
FAULTY ITEMS if you receive an item that has a manufacturing fault our customer care team need to be notified within 48 hours of arrival by email at halohelp95@gmail.com with your name and order number.
It is at our discretion and only manufacturing faults will be considered. You may be offered a repair or replacement.
If we feel an item has been tampered with your item will be returned to you at your cost.
The return cost for fault assessment is the customers responsibility until the assessment has been made.
We cannot confirm manufacturing faults via photographs, faulty items must be returned to us for inspection and if no manufacturing fault is found the return postage cost will be deducted from your store credit/refund if one is to be offered. We may need to return your item to you if no manufacturing fault is found or we suspect an item has been tampered with.
DO NOT post anything back to us without notifying us and using the returns link provided by Halo Boutique as UNAUTHORISED returns will be denied & returned to the customer at your cost.
ANY QUERIES MADE VIA ANY SOCIAL MEDIA PLATFORM ARE NOT ACCEPTED. ALL COMMUNICATION MUST COME THROUGH our customer services department EMAIL. halohelp95@gmail.com
Once we receive your return it will be processed within 5-7 working days,
(Update – please allow longer now due to Covid safeguarding policies in place to protect our staff. )
