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TERMS AND CONDITIONS

Welcome to the Halo Boutique’s terms and conditions.

Please read through them carefully before placing your order.

By using this website and/or placing an order you agree to be bound by the terms and conditions set out below.
Before placing an order, if you have any queries relating to these terms and conditions, please email our customer service team at halohelp95@gmail.com
We may change these terms from time to time without notice to you. It is your responsibility to review the terms and conditions before placing any subsequent orders.

Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes.

PAYMENT METHODS
Purchases may be paid for using our online secure payment facility.

RETURNS POLICY

We hope you love your halo treat but we understand that sometimes you may need to return something.

Please read the following in its entirety and carefully before proceeding.

We are more than happy to offer you store credit & help from our qualified personal stylist choosing something else.

A personal service to ensure you have an item or outfit that fits, flatters & suits you perfectly.

We operate a STRICT 14-day return policy (including bank holidays and weekends).  Goods must be back with us by the 14th day.  The returns period starts from the day your item is DELIVERED. If you miss the delivery it still starts from the day of attempted delivery. If you return or exchange items out of this time period, the items will be refused and sent back to the customer – you will be responsible for the postage charge for this. If you do not pay the charge when requested your goods will be given to charity or destroyed.

Any refund you receive will not include your original postage or your return postage. Both will be deducted.

NON RETURNABLE ITEMS FOR A REFUND/EXCHANGE:

– All SALE ITEMS & GOODY BAGS

– ALL JEWELLERY & ACCESSORIES. INCLUDING EARRINGS, NECKLACES, BRACELETS, HAIRBANDS, HATS, HAIRCLIPS, BAGS, HANDBAGS, CLUTCHES, BELTS, LINGERIE, NIGHTWEAR, SWIMWEAR

Occasionally we may offer Free Postage deals. Please be aware that if you return any part of your order in which you used a code for free postage, the cost of the outgoing postage will be deducted from your Halo credit/refund.

We are unable to offer store credit or a refund for any any lost, missing, or damaged parcels.

You MUST use our fully tracked, traceable and insured service to return items to us. WE DO NOT ACCEPT RETURNS ANY OTHER WAY.

If you’d like to return an item you need to email us as soon as possible at halohelp95@gmail.com to arrange your return. We will send you a link to print your label. YOU DO NOT NEED A PRINTER, the post office can print the label for you. The £4.50 cost of first class recorded delivery, fully trackable, traceable and insured return will be deducted from your exchange/credit/refund along with any merchant fees as they do not refund them. 

If you have any queries regarding your return please email halohelp95@gmail.com

FAULTY ITEMS if you receive an item that has a manufacturing fault our customer care team need to be notified within 48 hours of arrival by email at halohelp95@gmail.com with your name and order number.

It is at our discretion and only manufacturing faults will be considered. You may be offered a repair or replacement.

If we feel an item has been tampered with your item will be returned to you at your cost.

The return cost for fault assessment is the customers responsibility until the assessment has been made.

 We cannot confirm manufacturing faults via photographs, faulty items must be returned to us for inspection and if no manufacturing fault is found the return postage cost will be deducted from your store credit/refund if one is to be offered. We may need to return your item to you if no manufacturing fault is found or we suspect an item has been tampered with.

DO NOT post anything back to us without notifying us and using the returns link provided by Halo Boutique as UNAUTHORISED returns will be denied & returned to the customer at your cost.

ANY QUERIES MADE VIA ANY SOCIAL MEDIA PLATFORM ARE NOT ACCEPTED. ALL COMMUNICATION MUST COME THROUGH our customer services department EMAIL. halohelp95@gmail.com

Once we receive your return it will be processed within 5-7 working days,

(Update – please allow longer now due to Covid safeguarding policies in place to protect our staff. )

CLICK & COLLECT

we can also offer you the option of selecting the click & collect service this enables you to collect your order in store at our showroom in Todmorden. Once your order is cleared and confirmed, we will email you to notify you that ‘Your order is ready to be collected’. All orders MUST be collected within 7 days from the date of the confirmation email. Please be aware that all orders collected from the showroom are bound by Halo Boutique store terms & conditions, which are :

Failure to collect your order in store will result in your order being cancelled.

PROMOTIONAL CODES

Here at Halo we love to treat our customers and will run special offers through promotional codes from time to time. This code lets us know that the special offer should be applied to your order. Please read the full terms and conditions for the specific promotional code you are using for any further information.

Using the code is easy:
– Just shop and check out as you normally would
– When you get to checkout, enter your promotional code in the space provided.

Occasionally we may off Free Postage deals. Please be aware that if you return any part of your order in which you used a code for free postage, the cost of the outgoing postage will be deducted from your Halo credit/refund.

CUSTOMER SERVICE
You can email us at halohelp95@gmail.com and we will endeavour to reply to your emails within 72 hours.

PRIVACY
Your privacy is extremely important to us and we respect the privacy rights of our online customers. Halo operates this website and our platform provider is responsible for the processing of your personal data and is the data controller for all such information. Any personal information you provide to us through this website will be dealt with in accordance with this privacy policy.

At Halo we respect your privacy fully, and will NEVER share any of your information with any third parties.

All payments made on our website are processed via secure servers, and this ensures that we do not have access to any of your personal details such as bank account or credit/debit card information. 

Subscribers to our mailing list will receive periodic emails from us about our news, updates, sales and exclusive discounts. We will NEVER pass on any of your details, including your email address, to any third parties.

If you would prefer not to receive such information, please ensure that you tick the relevant box as you proceed through the registration and order process. To unsubscribe from our mailing list at any time you may use the appropriate links given in the emails that are sent to you.